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Delivery Information

 

DELIVERY COSTS

Free standard UK delivery when you spend £50 (ex Vat) and over, £7.50+ VAT delivery will be charged for orders under £50 Ex VAT (mainland UK).

(Price on application for Northern Ireland, Isle of Man and the Channel Islands).

WHEN CAN I EXPECT DELIVERY?

The next day, with orders placed before 1pm on weekdays, subject to stock availability (UK Mainland delivery)

Orders are dispatched from our warehouse Monday to Friday, orders placed on the weekend will be dispatched the following Monday for delivery on Tuesday. Any special orders, severe weather or stock levels may result in next day not being possible, but this will be advised at point of purchase (or on following Monday if order is placed at the weekend)

Orders delivered to the Highlands will take 2-3 working days.

*If paying by PayPal, eCheque delivery may take a little longer, this will be dependant on when the payment clears. 

We work with a number of different couriers, who provide different levels of service. Below is an overview of the service our couriers provide dependant on your order:

UK Mainland Delivery   
Item TypeCourierSub CourierNotification
Small Products (e.g: Tools & Accessories)DPDDPDText confirming 1 hour delivery slot
*If mobile number is provided
Overlength Products (e.g: Poles, Pole Sets)CSMUPS, DHL, Parcelforce or CSMNo notification: By end of day delivery
Smaller Machines (e.g: Gutter Sucker Junior)DPDDPDText confirming 1 hour delivery slot
*If mobile number is provided
Larger Machines (e.g: Gutter Sucker Pro/Expert)Freightroute or BSIFreightroute or BSICourier will call phone number provided 1 hour before delivery
    
Highlands   
Item TypeCourierSub CourierNotification
Small ProductsCSMUPS, DHL, Parcelforce or CSMNo notification: By end of day delivery
Overlength ProductsCSMUPS, DHL, Parcelforce or CSMNo notification: By end of day delivery
Smaller MachinesCSMUPS, DHL, Parcelforce or CSMNo notification: By end of day delivery
Larger MachinesFreightroute or BSIFreightroute or BSIThe courier will contact you to book the delivery day (Particular times are not guaranteed and may result in extra charge if requested)