Delivery and returns
Delivery Costs
Free standard UK delivery when you spend £100.00 and over. A £6.50 + VAT delivery charge applies for orders under £100.00 (mainland UK).
(Price on application for Northern Ireland, Isle of Man, and the Channel Islands).
When Can I Expect Delivery?
The next day, with orders placed before 1pm on weekdays, subject to stock availability (UK Mainland delivery). During our Christmas period, please allow up to 3 working days for delivery.
Orders are dispatched from our warehouse Monday to Friday. Orders placed on the weekend will be dispatched the following Monday for delivery on Tuesday. Special orders, severe weather, or stock levels may impact delivery times, and we will advise at the point of purchase (or on the following Monday if the order is placed over the weekend).
Orders delivered to the Highlands will take 2-3 working days.
*If paying by PayPal, eCheque delivery may take longer, dependent on when the payment clears.
Shipping Notification
The Guttersucker Junior is shipped in two boxes:
- 1. Guttersucker Junior wet and dry vacuum.
- 2. Pole system with accessories.
Due to courier size restrictions, we send the Guttersucker Junior and the pole system via two separate couriers. Your shipment will arrive on the same day, but as two separate deliveries.
Courier Service Overview
We work with a number of different couriers, offering varying service levels depending on your order type. See below for a service overview based on UK Mainland and Highlands deliveries:
| UK Mainland Delivery | |||
|---|---|---|---|
| Item Type | Courier | Sub Courier | Notification |
| Small Products (e.g., Tools & Accessories) | DPD | DPD | Text confirming 1-hour delivery slot (if mobile number is provided) |
| Overlength Products (e.g., Poles, Pole Sets) | CSM | UPS, DHL, Parcelforce, or CSM | No notification: By end-of-day delivery |
| Smaller Machines (e.g., Gutter Sucker Junior) | DPD | DPD | Text confirming 1-hour delivery slot (if mobile number is provided) |
| Larger Machines (e.g., Gutter Sucker Pro/Expert) | Freightroute or BSI | Freightroute or BSI | Courier will call the provided phone number 1 hour before delivery |
| Highlands Delivery | |||
|---|---|---|---|
| Item Type | Courier | Sub Courier | Notification |
| Small Products | CSM | UPS, DHL, Parcelforce, or CSM | No notification: By end-of-day delivery |
| Overlength Products | CSM | UPS, DHL, Parcelforce, or CSM | No notification: By end-of-day delivery |
| Smaller Machines | CSM | UPS, DHL, Parcelforce, or CSM | No notification: By end-of-day delivery |
| Larger Machines | Freightroute or BSI | Freightroute or BSI | The courier will contact you to book the delivery day. Specific times are not guaranteed and may incur extra charges if requested. |
Returns Policy
If you are not 100% satisfied with your purchase, you can return your item up to 30 days after the purchase date for a full refund or to exchange it for another product, similar or not.
Please visit our Contact us page if you would like to arrange a return.
